Cancellation of orders may be made initially by telephone contact, or e-mail, however, following this, Cat’s Imaging & Design will need formal notification in writing to the company’s postal address. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by Cat’s Imaging & Design within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.